We take great care in making our products: sourcing from the highest quality materials and using centuries-old traditions in leather craftsmanship. Our customers deserve the same kind of love and care from us as we expect from our craftsmen and design team who bring the unique 49 Square Miles collection to you.
Customer Service
To reach customer service, please call 1-415-904-0690 ext.20
Please email info@49sqmi.com
Our address
49 Square Miles
160 South Linden Ave, Suite 200
South San Francisco,CA 94080
FAQ
To come
Shipping Information
We ship UPS standard ground FREE of charge within the United States. For an additional fee, you may choose one of the following shipping methods:
- Standard: Free ground shipping in the continental United States (7 to 10 business days)
• For Hawaii, add $20.00
• For Alaska, add $20.00 - UPS 2-Day $20.00
- UPS Next Day $45.00
Orders placed after 2:00 pm Pacific Time will be shipped the following day.
Orders are shipped Monday through Friday. If you place your order on Saturday or Sunday, it will be shipped the following Monday.
Sales Tax
Orders are exempt from sales tax except those originating in California and New York.
International orders
Please call us at 1-800-552-4949 or email us at info@49sqmi.com to process your international order and to get the shipping costs.
Return Policy
If you are not satisfied with your handbag, you can return your order to us for a full refund within 14 days. Returns must be unused, in the state you received them, and with the original tags and packaging. For these returns, shipping charges are not refundable.
In the very unlikely event that you discover a manufacturing defect, please contact us at mary@49sqmi.com or phone 1-415-904-0690 ext.20 to arrange the return and/or exchange of your item plus any shipping charges.
Exchange Policy
If are making an exchange, we will email you a return label to use. Please contact customer service at info@49sqmi.com or 1-415-904-0690 ext. 20 to discuss your exchange and so we can get the right information from you.
Retail Account Inquiries
info@49sqmi.com
1-626-304-9480